Location: EU (Hybrid)
Sector: Global SaaS / Mobility Technology
Ownership: Private-Equity Backed

Summary

A high-growth, PE-backed software company in the mobility and automotive finance sector is hiring a Technical Operations Director to lead and scale its global technical operations function. The business is entering a major growth phase, moving from ~€100m to €200m+ revenue, and requires a leader who has successfully scaled operations through this level of complexity before.

The Director will report directly to the executive team, overseeing a well-drilled organisation of ~30 people who perform strongly at the current run rate but need experienced leadership to mature, expand, and prepare for the next stage of growth.

Key Responsibilities

Operational Scaling & Leadership

• Lead, mentor, and elevate a 30-person global operations team.

• Build structure, predictability, and scalability into processes as the business doubles in size.

• Introduce operational discipline, KPIs, and transformation initiatives aligned to PE value-creation goals.

Platform & Cloud Operations

• Oversee uptime, reliability, cloud infrastructure, automation, and CI/CD across global SaaS environments.

• Strengthen monitoring, observability, capacity planning, and incident response.

• Ensure operations can scale to meet increased customer volume and global expansion.

Technical Service & Delivery

• Support enterprise customer implementations with robust deployment, integration, and environment management.

• Act as escalation point for technical blockers across delivery functions.

• Mature release management and environment strategy.

Support & Service Management

• Drive ITSM excellence across L2/L3 support teams.

• Implement SLAs, performance metrics, and continuous improvement cycles.

• Reduce operational risk through strong RCA and problem-management practices.

Security, Risk & Compliance

• Strengthen security posture across patching, access control, and vulnerability management.

• Ensure compliance with ISO/SOC standards and customer/regulatory expectations.

Cross-Functional Partnership

• Work closely with Product, Engineering, Customer Success, and senior leadership to align operations with growth plans.

• Provide strategic input into roadmap decisions based on operational insights.

Candidate Profile

• Proven success scaling a technology or SaaS business from ~€100m to €200m+ revenue.

• Deep experience in technical operations, DevOps/SRE leadership, cloud infrastructure, and SaaS reliability.

• Strong people leader who can upskill, structure, and motivate a sizeable team.

• Comfortable in PE-backed, high-growth, transformation environments.

• Highly structured, operationally disciplined, and able to impose clarity where processes are evolving.