Head of Account Management – North America (Enterprise Partnerships)
? Austin, TX (hybrid)

Build, scale, and redefine what great account management looks like

This is not a “keep the lights on” account management role.

This is an opportunity to build a function, shape strategy, and drive real revenue impact across a portfolio of high-growth enterprise partnerships transforming how businesses move money globally.

We’re looking for a hands-on leader who knows how to scale teams, create structure from ambiguity, and turn strong partnerships into major growth engines.

If you enjoy operating at the intersection of commercial strategy, customer success, and operational excellence—this is where you step in.

What you’ll be doing

You’ll take full ownership of the North American Account Management function—setting the vision, building the team, and driving measurable growth.

Build and scale a high-performing team

• Hire, develop, and lead a team of account managers focused on enterprise partnerships
• Create a culture of accountability, ownership, and continuous improvement
• Coach your team to navigate complexity, influence senior stakeholders, and deliver results

Define and elevate the AM function

• Design and implement best-in-class account management frameworks
• Establish KPIs, account planning standards, and success metrics across the portfolio
• Build scalable processes that drive consistency, visibility, and performance

Own growth and commercial outcomes

• Take ownership of a multi-million dollar portfolio and its P&L
• Identify and execute upsell and cross-sell opportunities across key accounts
• Remove commercial and operational blockers to unlock growth
• Build and maintain deep, trusted relationships with senior stakeholders

Be a hands-on, strategic leader

• Step into key partner conversations and high-impact moments
• Support your team in solving complex commercial and technical challenges
• Lead from the front—balancing strategy with execution

Champion the voice of the partner

• Work cross-functionally with product, engineering, legal, and compliance teams
• Advocate for partner needs and influence product direction
• Ensure solutions deliver real value for both partners and end customers

What you bring

• Proven experience building and leading high-performing account management teams
• Strong track record of growing enterprise accounts and driving revenue expansion
• Experience working with complex stakeholders (C-suite, technical, compliance, etc.)
• Ability to design and implement scalable processes, KPIs, and operating frameworks
• A hands-on leadership style—you’re as comfortable in the details as you are in strategy
• Strong commercial acumen and a deep sense of ownership
• Background in fintech, payments, or embedded finance is a plus

Why this role stands out

• Build from the ground up – shape the structure, strategy, and culture of the AM function
• Own meaningful revenue – direct impact on growth across a high-value partner portfolio
• Enterprise exposure – work with some of the most innovative platforms in North America
• Real autonomy – high trust environment with room to execute your vision
• Leadership impact – develop a team and elevate how account management is done

This is a role for someone who doesn’t just manage accounts—but turns partnerships into long-term growth engines.

If you’re ready to build, lead, and make a tangible impact, it’s worth a conversation.