Role: Account Manager

Location: Austin, TX

Twenty is an award-winning, fast-growing international recruitment business with offices in Europe and the US. Due to our continued success and record-breaking 2020, we are looking to expand our business! The successful candidate will need commercial smarts, relationship-building and leadership skills, and be competitive, resilient, and money-motivated.

Purpose:

Support the growth and development of Account Management function to provide high-level of service and delivery to Twenty’s expanding base of key clients. The purpose of this role will be to increase and maximize the commercial value of key accounts

Responsibilities:

• Track end-to-end processes across the full recruitment lifecycle to ensure our delivery teams are working in accordance with internal and external SLAs
• Ensure CRM (Bullhorn) and other data tracking tools are kept up to date to maximize their usefulness and efficiency
• Support the management of recruitment process through job intakes, resume reviews, and client follow up
• Support management of interview processes by ensuring interviews are scheduled in a timely manner, tracking interview status of candidates, collating and sharing interview feedback between candidates/clients
• Take references for candidates in an interview process to vet and verify a candidate’s suitability while simultaneously building relationships to identify business development opportunities
• Interpret the data behind the top-line numbers to assess return on investment of our accounts to ensure the delivery teams are focused on most fillable roles
• Support the management of contractors in key accounts to further create value to the relationship and identify business development opportunities
• Contribute to the production of pitches, presentations and terms for new and existing clients

Skills required:

• 1-3 years’ experience in a recruitment, staffing, account management, or sales role (staffing industry experience strongly preferred)
• Conceptual awareness of end-to-end recruitment lifecycle
• Strong communication skills to feel comfortable working directly with internal teams and external clients
• An interest in using our proprietary data analytics tool to understand and explain the ‘why’ behind the numbers
• Track record in reviewing documents to identify and fix errors as well as improve reporting processes
• Ability to execute on assignments and the aptitude to make decisions independently with limited information
• A ‘just get it done’ mentality

Compensation & Benefits:

• Base salary with bonus incentives
• High growth opportunities as the company scales
• Monthly office outings, all-inclusive trips abroad, early finishes and team-tailored incentives
• Comprehensive employee benefits package, including medical, dental, vision, and life insurance
• 22 paid vacation days, 11 paid holidays, and 5 sick days
• 401k with company match after 1 year of employment
• As the company works towards the goal of getting reinvested in, we are building out an employee share scheme that you will be eligible for after one (1) year of employment