Manager Product Management

Location: Long Island City, NY

Responsibilities

This position is based in Long Island City (Queens), NY.

As a member of the Product Management team, the Manager - Product Management is responsible for leading the strategy and product management of products within the Connectivity product portfolio, including broadband Internet service, voice/home phone, Wi-Fi, smart home/home security, and premium services. This role is accountable for delivering comprehensive and innovative products that attract new customer relationships and retain our current subscribers.

• Provide business success by meeting user needs through the continual planning and execution of product solutions, and have a market-driven focus to provide long-term, sustainable, and profitable business
• Serve as a market expert of both product and the organization to drive strategy, and bring products to market with an effective product-market fit - the right product delivered at the right time to the right customer
• Responsible for researching technological developments and trends, and competitor strengths and weaknesses
• Understand what the customer needs and how to create a product that meets that need. Validates the product through customer interviews, prototypes, and beta tests
• Supports the Connectivity Products leader to successfully deliver upon operational, customer experience and financial KPIs
• Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document
• Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Stores and Sales Reps are appropriately informed

Perks/Benefits:

• Base Salary + Bonus Eligibility
• Medical, Dental & Vision Insurance available on your first day!
• Paid Vacation and Sick Pay
• Tuition Reimbursement
• Discounted TV/Internet/Phone employee product benefit
• 401(k) with company matched funds, and more

Qualifications

Qualifications/Requirements:

• Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development responsibility a plus
• Experience with Broadband or internet access products and services specifically a plus; solid understanding of broadband access technologies, Wi-Fi and wireless technologies, home automation/IoT and home security a plus
• Ability to manage operating expenses against established budgets
• Engineering background and/or technical expertise in technology not required
• Minimum of 5 years of non-technical product management, consumer packaged goods brand management, cable, telecom or technology experience, managing complex, strategic projects under minimal or no supervision
• Bachelor's Degree or equivalent experience required, MBA or relevant Master's Degree a plus
• Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills
• Strong analytical, problem solving and time management skills
• Demonstrated ability to facilitate communications and projects across cross functional teams
• Experience in the lifecycle of development and customer experience
• Strong business acumen and knowledgeable across many functional areas, including product management, business development, product marketing, engineering, and marketing
• Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market)
• Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization