Infrastructure Service
Management Lead - Banking - London
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Greater London
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£
550 Per Day
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Contract
Reference: 31795
Description
Responsibilities
- Manage incident and problem management process
- Provide root cause analysis for IT and help to identify fixes
- Act as an escalation point for leadership and business partners
- Oversee regional operational process for incident, problem and change management
- Play a lead role in Service management and be responsible for ongoing maintenance of outsourced application services
- Maintain relationships with Enterprise Technology Service Providers
- Play a lead role in continuous improvement process
- Conduct periodic reviews of service provision
- Active involvement in operational resilience and ensuring all technology solutions are delivered
- Previous Infrastructure lead experience at a Bank
- Strong understanding of IT Infra concepts
- ITIL v3 certification desirable
- 7+ years’ experience within service management/delivery
- Proven stakeholder management across Infrastructure and IT
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