Infrastructure Service

Management Lead - Banking - London

  • Greater London

  • £

    550 Per Day

  • Contract

Reference: 31795

Description

twentyAI have partnered with an Investment Bank in London who are looking for an Infrastructure Service Management Lead to join their Technology team. This will be a maternity cover for an initial 9-12 months and you will be working closely with the IT Service Manager to ensure oversight and management of Infrastructure services.

Responsibilities
  • Manage incident and problem management process
  • Provide root cause analysis for IT and help to identify fixes
  • Act as an escalation point for leadership and business partners
  • Oversee regional operational process for incident, problem and change management
  • Play a lead role in Service management and be responsible for ongoing maintenance of outsourced application services
  • Maintain relationships with Enterprise Technology Service Providers
  • Play a lead role in continuous improvement process
  • Conduct periodic reviews of service provision
  • Active involvement in operational resilience and ensuring all technology solutions are delivered
Experience
  • Previous Infrastructure lead experience at a Bank
  • Strong understanding of IT Infra concepts
  • ITIL v3 certification desirable
  • 7+ years’ experience within service management/delivery
  • Proven stakeholder management across Infrastructure and IT