Product Manager

Location: Long Island City, NY

Responsibilities

As a member of the Product Management team, the Product Manager - Operations is responsible for:

• Owning end-to-end product operational initiatives. Includes developing full strategy for execution, working with cross-functional groups to deliver on strategic priorities through the project, communicating to executives on status.
• Managing the product performance for the entertainment portfolio by continuously analyzing quantitative and qualitative feedback. Use your analysis to develop recommendations and plans to improve the sales, marketing, customer adoption and operational execution of the product.

To excel in this role, you are able to:

• Deliver comprehensive and forward thinking plans with a deep analysis of customer behavior and experience with good business acumen and a desire to understand the market and our consumers.
• Expertly navigate and work across all organization lines to strategically create and then drive delivery of specific outcomes.
• Be willing to become an expert on our existing products for all cross-functional teams within the organization to ensure all teams are moving toward a unified goal.
• Request, source, and analyze data from both internal and external resources to help inform a data-driven view
• Establish and work with business planning teams to create scenario models for ROI and Revenue/Cost analysis of proposed projects.
• Understand what the customer needs and how to refine our product operations (such as care, sales, support, logistics, installation, communication etc) to meet those needs.
• Supports the Video and Entertainment team to successfully deliver upon operational, customer experience and financial KPIs

• Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Field Reps, Stores, Inventory, Billing, and Sales Reps are appropriately informed.
• Be able to create and work with Business Planning teams to create simple models for ROI on operational support projects
• Create end-to-end plans with strategic timing and then drive execution to intended plan with aid from all groups within the organization.

Perk/Benefits:

• Base Salary + Bonus Eligibility
• Medical, Dental & Vision Insurance available on your first day!
• Paid Vacation and Sick Pay
• Tuition Reimbursement
• Discounted TV/Internet/Phone employee product benefit
• 401(k) with company matched funds, and more

Qualifications

Qualifications/Requirements:

• Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development responsibility a plus
• Experience with customer facing product upgrades/swaps in a customer home, cable product experience a plus
• Engineering background and/or technical expertise in technology not required
• Minimum of 5 years of non-technical product management, consumer packaged goods brand management, cable, telecom or technology experience, managing operational style projects under minimal or no supervision
• Bachelor's Degree or equivalent experience required, MBA or relevant Master's Degree a plus
• Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills
• Strong analytical, problem solving and time management skills
• Experience with creating thorough project plans and experience with playbooks and repeatable executional plans
• Experience with Excel and other data analysis and manipulation tools as an end user are required. Candidate should be comfortable with understanding and interpreting data. Coding and data warehouse skills not required.
• Demonstrated ability to facilitate communications and projects across cross functional teams
• Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization